Frequently Asked Questions (FAQ)
1. Platform & Compatibility
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What browsers are supported by Medzit NexHealth HMS?
The web portal supports all modern browsers including Google Chrome 110+, Mozilla Firefox 105+, Apple Safari 16+, and Microsoft Edge 110+.Details
What mobile OS versions are supported?
The Flutter mobile applications support Android 8.0+ (API level 26+) and iOS 14.0+.2. Security & HIPAA Compliance
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Where is patient data hosted?
All clinical data is hosted on AWS cloud infrastructure using encrypted RDS Multi-AZ databases and S3 buckets within designated regional data centers (e.g. AWS Mumbai / Frankfurt / N. Virginia).Details
Are patient prescription PDF files encrypted?
Yes. All PDF records generated by the system are encrypted at rest using AES-256 and accessible via time-limited 15-minute presigned URLs.3. Billing & Payments
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Can a patient pay using multiple payment modes for a single invoice?
Yes. The cashier desk supports split billing (e.g., $50 Cash + $50 Credit Card).4. Patient Support & Ticket Tracking
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How can a patient submit a support request without logging in?
Patients and guest visitors can navigate to the public Support Portal (https://nh-dev.medzit.in/support), fill out the request form, and receive an instant SMS notification containing their ticket reference code (#SR-2026-XXXXX).